20110908

Basic PC Troubleshooting- Session II


Multiple Computer Errors

1 Press "Alt + F4" to force-close a software program if it freezes up or stops working. If the program refuses to close, you may have to use the "Task Manager" to close the program or reboot the PC.

2 Hold "Ctrl + Alt + Del" to bring up the "Task Manager." Click the "Processes" tab, then scroll through the list to find the process name that represents the non-responsive program. Highlight the program and click "End Process." Click End Process again at the verification screen to force-close the selected program.

3 Restart the PC if it completely freezes or if an error page fills the entire screen. Some PCs may automatically restart after displaying an error page. Press the "Pause/Break" key to "hold" the error screen and write down the information displayed on the screen. You can use this information to search for more information and pinpoint the cause of the error. These causes can vary from an unstable program to a corrupted system driver.

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